1. Introduction

At Cross Puente, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website crosspuente.mx or contract our migration consulting services.

This policy complies with Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and the European Union’s General Data Protection Regulation (GDPR).

2. Data Controller

Cross Puente Av. Coronado 444A, Zona Centro, 35150 Lerdo, Durango, Mexico Email: info@crosspuente.mx Phone: +52 871-994-9385

3. Personal Data We Collect

3.1 Data you provide directly:

• Identification data: full name, date of birth, place of birth, nationality, marital status, photograph
• Contact data: address, phone, email, WhatsApp
• Official identification data: passport number, CURP, INE
• Employment data: work history, skills, certifications, work references
• Educational data: education level, certificates, diplomas
• Family data: information about dependents (if applicable for family reunification)
• Financial data: proof of income (when required for the process)

3.2 Data we collect automatically:

• IP address
• Browser and device type
• Pages visited on our site
• Time spent
• Cookies and similar technologies

4. Purposes of Processing

4.1 Primary Purposes (necessary for the service):

• Evaluate your eligibility for employment opportunities in Poland
• Prepare and manage your migration documentation
• Coordinate with our partner in Poland (Cross Bridge Recruitment sp. z o.o.)
• Communicate with you about the status of your process
• Follow up on your visa application
• Provide support during your migration process
• Comply with legal and contractual obligations

4.2 Secondary Purposes (optional):

• Send you information about new employment opportunities
• Invite you to informational events or webinars
• Conduct satisfaction surveys
• Improve our services through statistical analysis

You can object to secondary purposes at any time by contacting us.

5. Data Transfer

To fulfill our services, your personal data may be transferred to:

By contracting our services and signing the corresponding contract, you give your consent for these transfers, which are necessary for service provision.

6. Data Protection

We implement administrative, technical, and physical security measures to protect your data:

• Restricted access to authorized personnel
• Password-protected and encrypted systems
• Secure storage of physical documents
• Backup and recovery protocols
• Staff training on data protection

7. Data Retention

We retain your personal data for:

• Active clients: Throughout the contractual relationship
• Completed process: 5 years after service completion (to comply with legal obligations)
• Inquiries without contracting: 1 year after last contact
• Browsing data: 1 year

After these periods, data is securely deleted.

8. Your ARCO Rights

You have the right to:

• Access: Know what data we have about you
• Rectification: Correct inaccurate or incomplete data
• Cancellation: Request deletion of your data
• Opposition: Object to processing of your data for certain purposes

To exercise these rights, send a request to info@crosspuente.mx including:

• Your full name
• Copy of official identification
• Clear description of your request
• Email address to receive response

We will respond within a maximum of 20 business days.

9. Use of Cookies

Our website uses cookies. For more information, see our Cookie Policy.

10. Minors

Our services are intended for persons over 18 years of age. We do not intentionally collect data from minors. If you are a parent or guardian and believe your child has provided us with data, contact us to delete it.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies.

12. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the update date. For significant changes, we will notify you by email.

13. Contact and Complaints

For questions, requests, or complaints about privacy:

Cross Puente Email: info@crosspuente.mx Phone: +52 871-994-9385